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Consumer Complaints
The Board plays a very important role by mediating complaints between the consumer and the salon. In the event of a complaint being filed with the Board the salon owner and/or Principal registered hairdresser is accountable for the delivery of hairdressing services and the conduct of staff in the salon. They also have a duty of care to the client.
The Board has been extremely successful in negotiating and mediating consumer complaints that it receives. This success has demonstrated how effective the Board can be in limiting the negative publicity and court action that complaints would normally attract.
By having an effective disputes resolution process in place the Board can usually negotiate an outcome that is acceptable to all parties. This service has proven to be extremely valuable in enforcing standards and maintaining a professional image for the industry.
